Every call answered.
Every booking captured.
Bella is the AI receptionist that answers your hotel phone in four languages, books straight into your PMS, and sends the confirmation and payment link — while your team runs the hotel.
CHARME HOTELS
From ringtone to booked room in forty seconds
No menus, no scripts, no voicemail. Bella hears the guest, checks live availability and rates in your PMS, summarises, asks for an explicit yes — and only then books. Everything is logged, transparent and yours.
German hotel bookings still happen by phone (13.8%, HOTREC). Your highest-intent, commission-free guests.
open hospitality positions in the Netherlands alone. The receptionist you can't hire is the one missing calls tonight.
Guests call at 22:30 in German, 07:10 in French. Bella answers every one — same warmth, zero waiting.
Not a chatbot with a voice.
A receptionist wired into your systems.
Books straight into your PMS
Native Mews integration: live availability, real rates, real reservations — confirmation from your own PMS and a payment link the guest trusts. More PMS integrations built with early-access partners.
Four languages, native register
Dutch, German, English, French — with the right formality per culture, not a translated script.
Truthful by design
Bella speaks only from your verified hotel profile and live data. No invented prices. No imaginary rooms. Ever.
Rooms and tables
Runs your hotel a restaurant? Bella takes table reservations in the same call — date, time, party size — and routes them straight to your restaurant team, wired into Zenchef.
Warm handover
Upset guest, emergency, group of twenty? Bella acknowledges first, then routes to your team — context attached.
Every call becomes operations
Callbacks become tasks with deadlines. Transcripts, questions and demand signals flow into your dashboard — the phone stops being a black box and starts feeding your hotel.
Your guests' trust is the product
Hosted in the EU. Recording consent handled per country, by design.
Transcripts and insights belong to your hotel. Never sold, never used to train public models.
Emergencies route to a person immediately. No menus, no loops.
What Bella doesn't know, she doesn't guess — she arranges the answer.
Bonvella wasn't built in a tech office.
It was built behind a reception desk.
Bonvella grew inside a hotel group of eight properties in the Netherlands and Belgium — because we needed it ourselves. Fewer missed calls, no language barriers, evenings where the phone doesn't run the shift. Bella answers our own guests every day. Now she can answer yours.
Honest pricing — founders keep it for good
Per property, per month, excluding VAT. No setup fee, live in days, cancel monthly. Calls are billed per answered call — never per minute.
✳ Founding seats are limited by design — we onboard a few properties at a time, hands-on. Founders keep their price for as long as they stay — once the cohort is full, new customers join at the standard rates.
- 24/7 answering in Dutch, German, English and French
- Answers from your verified hotel profile
- Callback requests become tasks for your team
- Warm hand-over to staff, always
- Transcripts & insights dashboard
- Up to 400 answered calls a month, then €0.60 per call
- Everything in Reception
- Live availability & rates from your PMS (Mews native)
- Books reservations directly into your PMS
- Table reservations for your restaurant (Zenchef)
- Confirmation e-mail & secure payment link
- One contextual upsell per call — never pushy
- Up to 800 answered calls a month, then €0.50 per call
- Everything in Front Desk, across all properties
- Volume pricing from 3 hotels
- Your own persona name & voice per hotel
- Additional PMS integrations, built together
- Priority support & SLA
- 24/7 answering in Dutch, German, English and French
- Table reservations straight into Zenchef
- Answers from your verified restaurant profile
- Up to 300 answered calls a month, then €0.45 per call
Founding rates apply to hotels joining the early access — and founders keep them for as long as they stay (standard: €319 and €569).
The honest answers, up front
What is an AI voice receptionist for hotels?
An AI receptionist answers your hotel's phone with a natural voice, around the clock. Bella understands the guest in Dutch, German, English or French, answers from your verified hotel profile, checks live availability and books the reservation directly into your PMS — confirmation and payment link included.
Can Bella take restaurant reservations too?
Yes. If your hotel runs a restaurant, Bella takes table reservations on the same phone line — date, time and party size — and routes them straight to your restaurant team through your reservation system (Zenchef). One receptionist for rooms and tables. Standalone restaurants are welcome too — see the Restaurant plan.
Does it work with my PMS?
Mews is native today — availability, booking, confirmation, payment link. Other PMS integrations are built with early-access partners.
Can she really book, or just take messages?
She really books: live availability, a summary, an explicit yes — then the reservation lands in your PMS with confirmation and payment link.
What if a guest wants a human?
They get one — instantly for emergencies or upset guests, with the context handed over.
How fast can we go live?
Days. Bella reads your website and builds your hotel profile herself; you review, we connect the number.
Is it GDPR-compliant?
Yes — GDPR-first with EU hosting, per-country recording consent, and your data never sold or used to train public models.
What does it cost?
Reception is €249 and Front Desk €449 per hotel per month (ex VAT) — founding rates that founders keep for as long as they stay (standard €319 and €569), with no setup fee and monthly cancellation. Restaurants without a hotel pay €149 per month. Calls are billed per answered call, never per minute. Groups from 3 hotels get volume pricing.
Give your hotel a voice that never sleeps
Join the early access — a handful of hotels, founding conditions, a direct line to the builders. Leave your e-mail or propose three times for a 15-minute demo; we confirm one within a day.